Te Whiri Ora Right Service Right Time
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Contact

Talk With Us

Freephone: 027 654 7788
Email: info@rightservice.org.nz
www.rightservice.org.nz

Postal address: PO Box 13171, Christchurch 8141
SELF-REQUEST FOR SUPPORT
AGENCY REQUEST FOR SUPPORT

Feedback

Te Whiri Ora Right Service Right Time values all feedback and complaints about the care and service we provide to help us continuously improve.

    Make an Enquiry

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Complaints Procedure

Complaints should initially be made to our Clinical Leads:
Aroha Wetere – 022 059 6305
If you consider your complaint has not been resolved, please contact:
Victoria Newcombe, Chair Right Service Right Time – 021 077 0838

You can also choose to escalate your complaint to the NZ Health and Disability Commissioner’s Officer – 0800 11 22 33

Your Health Rights
  • The Code establishes the rights of consumers, and the obligations and duties of health care providers to comply with the Code. It is a regulation under the Health and Disability Commissioner Act and includes:
  • the right to be treated with respect
  • the right to freedom from discrimination, coercion, harassment, and exploitation
  • the right to dignity and independence
  • the right to services of an appropriate standard
  • the right to effective communication
  • the right to be fully informed
  • the right to make an informed choice and give informed consent
  • the right to support
  • rights in respect of teaching or research
  • the right to complain.

For more information visit the Health and Disability Commissioner or download the Code of Rights Poster.

Who Are We?

Our History
Our Kaupapa
Our Impact
FAQ

Our People

Our Staff
Advisory Board
Host Agencies

Talk with us

Email:  info@rightservice.org.nz
Freephone: 027 654 7788   

© COPYRIGHT 2023 TE WHIRI ORA RIGHT SERVICE RIGHT TIME
  • Home
  • Who Are We?
    • Our History
    • Our Kaupapa >
      • Our Staff
      • Advisory Board
      • Host Agencies
    • Our Impact
    • FAQ
  • Our Service
  • Partner Services
  • Resources
  • Contact