Helping Resources

Mapping Support Services for Children, Young People and their Family/whānau  across Christchurch Neighbourhoods
  • Download the report prepared by the University of Canterbury Internship Programme in partnership with RSRT​

Disasters and Emergencies: Sources of help and information
Parenting Information
Sleeping Information
Tips for Toilet Training  
Managing Stress
Helping children manage worries: allright.org.nz/media/documents/how_to_help_kids_manage_worries.pdf
 
Telehealth Services
Range of services, free of charge available 24/7, 365 days of the year, including:
  • Health advice
    Healthline 0800 611 116 – registered nurses provide health triage and advice www.healthline.govt.nz
  • Stop smoking support
    Quitline 0800 778 778 – quit advisors provide support for people wanting to quit smoking www.quit.org.nz
  • Alcohol and other drug counselling support
    Alcohol Drug Helpline 0800 787 797 or online chat, text 8681 – advice, information or support from counsellors about drinking or other drug use alcoholdrughelp.org.nz
  • Mental health, depression and anxiety counselling support
    • 1737 – need to talk? – a new access point to existing helpline services in the National Telehealth Service where people can call or text 1737 for free at any time to access support from a trained counsellor. The same trained mental health counsellors that currently respond to calls, texts, webchat and emails across the National Telehealth Service mental health helplines will respond to people who access 1737 (including the Alcohol Drug Helpline and Gambling Helpline as well as Depression Helpline). 1737.org.nz
    • Depression Helpline 0800 111 757, text 4202 – counsellors provide support for people seeking advice on issues relating to mental health and wellbeing, and also accessible through National Depression Initiative resources – helping people find a way through depression www.depression.org.nz
  • Gambling counselling and support
    Gambling Helpline 0800 654 655, text 8006 – support from counsellors for those worried about their or someone else’s gambling www.gamblinghelpline.co.nz
  • Poisons advice
    National Poisons Centre 0800 POISON (0800 764 766) – advice and initial triage for the public www.poisons.co.nz
  • Immunisation advice
    Immunisation Advisory Centre (IMAC) 0800 IMMUNE (0800 466 863) – providing immunisation advice to the public www.immune.org.nz

Helplines
Source: Mental Health Foundation www.mentalhealth.org.nz/get-help/in-crisis/helplines/
  • National helplines
    • Need to talk? Free call or text 1737 any time for support from a trained counsellor 1737.org.nz
    • Lifeline – 0800 543 354 (0800 LIFELINE)
    • Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
    • Healthline – 0800 611 116
    • Samaritans – 0800 726 666 
  • Depression-specific helplines
    • Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
    • www.depression.org.nz – includes The Journal online help service
    • SPARX.org.nz –  online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed 
  • Sexuality or gender identity helpline
    OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support www.outline.org.nz
  • Helplines for children and young people
    • Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat
    • thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626 
    • What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, midday–11pm and weekends, 3pm–11pm. Online chat is available 7pm–10pm daily.
    • Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7. 
  • Help for parents, family and friends
    • Commonground – a website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling.
    • Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential.
    • Family Services 211 Helpline –  0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.
    • Skylight – 0800 299 100 for support through trauma, loss and grief; 9am–5pm weekdays.
    • Supporting Families In Mental Illness –  For families and whānau supporting a loved one who has a mental illness. Auckland 0800 732 825. Other regions' contact details are listed here. 
  • Family Violence, Domestic Abuse/ Sexual Violence
    • Are You OK – 0800 456 450  family violence helpline
    • Shine –  0508 744 633 confidential domestic abuse helpline
    • Women's Refuge Crisis line – 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family)
    • Shakti Crisis Line – 0800 742 584 (for migrant or refugee women living with family violence
    • Vagus Line – 0800 56 76 666 (Mon, Wed, Fri 12 noon – 2pm). Promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence
    • Rape Crisis – 0800 883 300 (for support after rape or sexual assault)

Warmlines for consumers of mental health services
Free peer support services for people experiencing mental illness or those supporting them
Healthy Living
Disability
Right Service Right Time  |  info@rightservice.org.nz  |  Ph: 03 378 2782  |  Mobile: 027 654 7788