About Right Service Right Time

Initiated in 2009 by members of the Canterbury branch of Social Service Providers Aotearoa, Right Service Right Time is a child- and family/ whānau-centred entry point to a range of services for children, young people and their families/ whānau. 

Right Service Right Time is an innovative, interagency collbaoration that seeks to improve the well-being of children, young people and their families/whānau.

The aim is for every child/young person and their family/ whānau, whatever their circumstance to get the right service at the right time.

The Right Service Right Time alliance partners are working together to:

• Provide an accessible and identified place of entry to a continuum of NGO helping services
• Identify the best response for families/ whānau
• Ensure necessary intervention takes place before children, young people and their families/ whānau reach crisis point

• Provide services in a culturally safe and competent manner, including access to professional interpreters if English is not a family’s first language
• Contribute to coordinating the intake and flow of work to community services
• Enhance families/ whānau rights to information and choice.

Right Service Right Time will work towards ensuring a continuum of services is available – from early intervention services to specialist services.

Brochures: Download our Family Brochure; Download our Agency Brochure

An evidence base is at the heart of the Right Service Right Time model including:

• Joined-up and collaborative approaches to service provision make a positive difference to the outcomes achieved for children, young people and their families/whānau

• Better outcomes are achieved for children, young people and their families/whānau when they are provided with timely access to services
  
• Mechanisms that assist clients/tangata whaiora to find the right path into services and the right service(s) to match their circumstances are likely to be more efficient, effective and economic
• Early engagement with clients/tangata whaiora that involves screening and brief assessments brings clarity to the question of whether or not specialised services are required or whether a brief intervention is the most effective response
• In line with the principle of a client-centred approach, a recognised point of entry to services is preferred to a single point of entry.  This is because this type of entry can enable coordination and communication across various sectors' points of entry.  This, in turn, enables information sharing across sectors and disciplines to gain a more comprehensive picture of each client's circumstances, access to the full range of cross-sector services and implementation of an appropriate wrap-around response for families/ whānau.

FOR FURTHER INFORMATION ABOUT RIGHT SERVICE RIGHT TIME:
Download the Right Service Right Time Strategic Plan 2021-2025
Download the RSRT complaints process
​Download the RSRT Research Summary
Download the RSRT 2016 SSPA Presentation
​Download RSRT Professional Interpreters Policy 2022

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Right Service Right Time acknowledges the significant support of the following organisations to enable the operation of this service.