The aim of the Right Service Right Time  process is to draw together the energy and experience of different agencies and support groups, moulding these into a single seamless source of help and support for families experiencing difficult and complex problems

Do you:

• Wish you were enjoying being a parent more?
• Would you like your life at home to be calmer?
• Are you worried about that your child might start smoking, drinking or experimenting with drugs?
• Do you need some new ideas, tips on how to talk to your children so they listen?
• Wish you could improve your relationship with your child?

In general, do you want things to change?

What We Can Offer

• Initial Response within 48 hours.
• Respectful and helpful manner.
• Information and advice.
• Contact with an agency of your choice.

And/or

• Referral to a Response Panel
• Ease of access to support services

The following steps explain how Right Service Right Time works.

Step 1

You and / or your family /whanau have a number of issues and want the help and support of agencies to work on these issues.

Step 2

Contact the Right Service Right Time Coordinator. You can ring 0800 RSRTIME (777846) and/or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for advice and information and/or to make a referral.

Step 3

The Right Service Right Time Coordinator will discuss your referral with you and seek your consent to progress your referral to a response panel who will recommend appropriate support services to assist you.

Step 4

The Right Service Right Time Coordinator will inform you of the Response Panel’s recommendation and, with your agreement, the support service/s will contact you.